Mark

Communicate with customers/drivers (verbal and written) with a problem-solving attitude. Understand the issue and make best use of the available resources to resolve the issue. Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Demonstrate ownership to resolve challenging customer issues, escalating when necessary. Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service Associates, Delivery Station Managers, and Delivery Associates in real time.