Elena Esquivel
Operations and Logistics
Bilingual professional with wide experience in customer service, operations and logistics, supply chain, international transportation, inventory and manufacturing, services (Back office), perishables, electronics and retail international companies.
Experience
Customer Service Supervisor
DHL GLOBAL FORWARDING
2020-12 — 2021-05
Responsible of creating the Customer Service Department for the Intel account: Creation of the track and trace tool to follow up export and import shipments. Standardization of delay reports to the customer in real time Implementation of daily EOD call with Intel Customer Service for updates. Creation of BCP/SOP for contingency routes for both Import and Export traffic. Creation of the booking department in charge of secure schedules and operation readiness for the export operation
Languages
Inglés · avanzado