Kathia Nieto

• Effectively manage the Material Resources and General Services of the company. • Drafting of contracts, resolutions and other legal documents. Budget management. Customer Service. • Administer employee’s records, benefits and payroll, and deliver trainings. • Improve productivity, development and retention of key talents.

• Monitor and improve security standards to keep cargo, processes and management risk free. • Document processes that fit the quality standards for the handling of dry, cold, frozen and multi-temperature goods. • Ensure on-time and cost-effective delivery of product to our customers throughout the regions. • Meet deadlines, prioritize workloads, and keep strong attention to detail to meet organizational objectives and KPI’s. • Design and implement web-based trainings and videos related to cargo operational procedures.

• Manage timely, ethical, and professional internal investigations of accidents, incidents, safety events or irregularities across the board, focused on the operation and Service Providers. • Utilize Safety Management Systems (SMS) and Quality Management System (QMS) to identify root cause and develop mitigating processes to reduce risks. • Assessments of operating risks and the development of appropriate mitigation strategies to sustain business operations.

• Certified IATA IOSA and ISO Lead Auditor / SMS and Risk management Specialist. • Enforce risk-based safety standards by ensuring compliance with corporate policies, int'l regulations, and processes. • Periodically Audit Operative Safety and Security Procedures to assure the compliance. Regulatory Compliance: Investigate allegations of regulatory violations and mitigate regulatory enforcement (TSA, DHS, and Customs - USA) and (Transport Canada). Recovery of US$420K annually. • Detect and investigate all inefficiencies that affect costs, assuring the implementation of effective and efficient solutions. • Report performance using existing tools and data extraction on a consistent basis and drive root cause analysis on gaps within key performance metrics (KPI), establishing sustainable processes and corrections that reduce cost.

• Certified ICAO Aviation Security Trainer (AVSEC) • Administrate, design, execute and supervise the Corporate Security Training under the National and International industry and corporate standards. • Run internal investigations related to drug smuggling, internal conspiracy for the company. • Designing and launching of several Web Based trainings that resulted on a reduction of 75% of the training budget.