Senior Customer Success Manager

About The Role We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must. Key Responsibilities Client Collaboration: Partner with clients to understand goals and tailor AI content solutions. Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows. Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance. Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights. Client Enablement: Train and support clients, troubleshooting issues and streamlining processes. Qualifications 5+ years managing software deployments and implementations, from onboarding to expansion. 3+ years working with enterprise customers on SaaS or AI-driven platforms. Proficiency in SQL, JAVA or Python is required. Strong analytical skills with a data-driven mindset. Excellent spoken English, capable of explaining complex technical concepts clearly. Experience thriving in fast-paced, high-growth environments. Why Join This Company Fully remote, flexible work environment Competitive compensation Work with a dynamic, innovative team at the forefront of AI content automation APPLY HERE: https://jobs.ashbyhq.com/growthtroops/1a20ffbb-8b1c-4190-9650-daad7bb60dc2/application?utm_source=rYG80gznnj

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