Veteran Supportive Housing Case Manager
Requirements: Willingness and ability to learn human services skills; knowledge, experience and desire to aid homeless individuals and families. Comprehensive training will be provided to motivated applicant. To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the additional knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience with working with veteran &/or homeless population and/or housing is necessary. OUTREACH/ INTERPERSONAL SKILLS AND LEADERSHIP SKILLS The ideal candidate for the position of Case Manager is an individual with experience in team leadership skills; someone who is self-motivated and able to motivate others, who enjoys social interaction and engagement, who can successfully gain the acceptance and trust of clients, as well as with staff in other agencies that have entered into referral and service coordination agreements with the Advocate Program, and possess strong work ethic and organizational skills. EDUCATION and/or EXPERIENCE Bachelors Degree in Social Services or related field. Extensive knowledge and experience of Miami-Dade County and the local network of community-based health and human services organizations providing support services to families at risk of homelessness is preferred. Demonstrated ability to learn human services skills and knowledge as well as motivation to aid homeless individuals and their families is required. Comprehensive training will be provided to motivated applicant. COMMUNICATIONS AND INTERPERSONAL SKILLS Must have excellent interpersonal skills coupled with excellent oral and written communication skills. Must possess strong observation and analytical skills; functional knowledge of emergency assistance services in Miami Dade County; strong personal responsibility. Flexible approach to working hours is mandatory, as it impacts ability to attend outreach events, and the ability to meet with participants after normal business hours. LANGUAGE SKILLS Ability to read, analyze and interpret program procedures, outreach protocols and related policies. Ability to write reports, correspondence, and assist team in outreach tools development. Ability to effectively present information and respond to questions about the Program from groups of managers, clients, customers, and the general public. TECHNICAL SKILLS Must have demonstrated skills in the MS Office 2000 Suite or higher (includes WORD, EXCEL, POWERPOINT, EMAIL OUTLOOK or EMAIL EXCHANGE) and Internet Explorer. Ability to use or is familiar with web based social networking tools such as Facebook, Twitter, MySpace, etc. Additional knowledge in the following is ideal, but not required: Adobe Acrobat for PDF creation; Document Scanning; CD Burn/creation. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid Florida driver’s license. Physical Demands & Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel.
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