Guest Services Coordinator

About The Company: S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee. About the job Manage booking communication with all the guests through different channels. Receive phone calls from guests and troubleshoot issues Adjust prices in the calendar for the upcoming seasons Coordinate communication with the cleaning staff and assign tasks to them. Report maintenance issues and follow up with the different contractors Escalate resolution cases through the different booking platforms and follow up with the case managers Order supplies for the different properties Update the property management database List the new properties in the different booking platforms Coordinate different tasks for the project management of new properties What we are looking for: Exceptional English - both written and spoken Exceptional customer service skills Ability to solve complex issues Ability to handle stressful situations Ability to understand new technology and adapt to fast-paced environments Positive attitude and willingness to always learn Hotel or property management experience is an asset What we offer: Competitive wages Growth opportunities Benefits after 6 months Amazing team

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