Jefe de operaciones

Operations Manager Position Summary: We are seeking a proactive and experienced Operations Manager to lead and oversee the day-to-day functions of our travel operations team. The ideal candidate will have at least 3 years of supervisory or managerial experience, exceptional organizational skills, and a strong background in customer service and travel operations. Key Responsibilities: ● Oversee the daily operations of the travel support teams, ensuring a high level of service delivery and operational efficiency. ● Manage, mentor, and support team supervisors and agents, driving performance and professional development. ● Monitor workflow, prioritize tasks, and allocate resources to meet client demands and internal KPIs. ● Develop and enforce operational procedures, workflows, and quality standards to enhance productivity and consistency. ● Lead problem-solving for escalated issues and collaborate across departments (sales, ticketing, emergency support, etc.) to ensure smooth resolution. ● Analyze operational data, generate performance reports, and identify areas for improvement. ● Implement strategies to optimize processes, reduce costs, and improve service levels. ● Contribute to hiring, onboarding, and training of new team members as needed. Requirements: ● Minimum 3 years of experience in a supervisory or managerial role, preferably in the travel, hospitality, or luxury service sector. ● Strong leadership and team management skills with a track record of driving results. ● Knowledge of travel operations, GDS systems (Sabre, Amadeus, or similar), and fare structures is a plus. ● Excellent communication and interpersonal skills with the ability to collaborate cross-functionally. ● Analytical mindset with the ability to interpret performance metrics and recommend actionable improvements. ● High level of organization, attention to detail, and ability to manage multiple priorities under pressure. ● Bachelor's degree in Business Administration, Travel & Tourism, or a related field preferred. What We Offer: ● Competitive compensation and performance-based incentives ● A collaborative, high-performing team environment. ● Growth and leadership development opportunities within the luxury travel industry. ● Flexibility to work remotely, depending on team structure and operational needs.

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