Customer Solutions Specialist

Network Solutions (Networking & Wireless) Client: Global Networking & Wireless Technology Vendor Start: ASAP Duration: 12-month renewable contract Location: Costa Rica or Mexico Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members. Key Responsibilities: Diagnose and resolve technical issues for customers, ensuring minimal disruption. Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns. Respond to service requests via multiple channels (phone, email, remote support tools). Assist with proactive issue prevention and root cause analysis to enhance customer experience. Act as a mentor, guiding junior engineers in technical problem-solving and process improvements. Lead or participate in technical projects and customer engagement initiatives. Required Qualifications & Experience: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). 5-7 years of experience in technical support or related roles. Strong expertise in ITIL practices and case management tools. Experience supporting enterprise-level hardware and software environments. Ability to work independently and provide leadership within teams. APPLY HERE: https://www.linkedin.com/jobs/view/4172651345/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=u3%2BjXNyXpO4HymHTvIYPkQ%3D%3D&trk=d_flagship3_search_srp_jobs

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