Seasonal Call Center Representative

We are hiring new Seasonal Call Center Representatives! This is a temporary position with a flexible schedule, from early October to late December, with the potential of becoming a permanent position based on performance and needs. Employees need to be able to work between 20-29 hours per week , during low season. During peak, there could be an option to extend the number of working hours. Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer. We offer: Extraordinary employee experience Flexible schedule Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment) L.L.Bean employee discount Company doctor Employee Assistance Program (EAP) About you: English Level: C1 (advanced verbal and written) Strong listening skills Customer Service oriented (respectful, friendly, proactive, courteous, etc.) High attention to detail Ability to make decisions quickly No specific career is required No experience required (Call Center experience is a plus) About the role: Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary. Our Call Center Representatives are the first point of contact for customers’ product concerns. Engages with customers and is always ready to offer information on merchandise and services. This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica .

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