Customer Service Representative

We're seeking Bilingual Customer Service Representatives (Remote) People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua Work Schedule: Monday-Friday, 9 am - 5 pm EST Language: Fluent written and spoken English (C1/C2) Only resumes in English will be considered! About Us At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values: ACTION - You have an action bias. You get things done, fast CARE - You take pleasure in helping others and doing things the right way OUTSTANDING- You have the highest standards and run things like a well-oiled machine DEPENDABLE - If someone asks you to do something, they KNOW it will get done ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day. THE ROLE You'll have success here if you value clear processes and feel qualified to do the following: Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems Receive inbound calls and follow up on clients when needed Resolve customer issues and concerns in a professional and timely manner Accurately document customer interactions and maintain detailed records in our customer service database Adhere to company policies and procedures regarding customer interactions and data privacy Provide feedback to the management team on customer trends, product issues, and process improvements Assist with additional customer service tasks and projects as needed Our projects could include only some of the functions listed, as well as additional ones not listed here. Requirements C1/C2 English and Spanish writing and speaking skills At least 1 year of experience in customer service roles, preferably remote Graduated (or soon to graduate) with a college degree A quiet home office with a desk and office chair Stable internet with at least 10 MBPS download & 2 MBPS upload speed A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.) Benefits Entry-level payment rates: $4/hr (approx $640-740/month) Ongoing pay increments at each work anniversary Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members) Full-time client placements also allow you to enjoy the following benefits: 7 US federal holidays as paid time off 4 days paid time off (over 65% of our clients provide even more PTO days) Monthly stipend for medical insurance (after an induction period) Birthday/Anniversary bonuses Gym/Wellness allowance Unlimited online fitness classes with our online personal training partner Invites to our annual Christmas parties and other in-person or online gatherings APPLY: https://www.linkedin.com/jobs/view/4094461923/?alternateChannel=search&refId=NotAvailable&trackingId=2ilZeCFKTY6yJ33VS45yBA%3D%3D&trk=d_flagship3_search_srp_jobs

Register free to apply