Collections Representative

Job Summary: In the assigned corporate division, the Collections Specialist will contact customers via phone and email to collect funds related to delinquent accounts. Essential Job Functions: • Contact customers through phone, email, and written correspondence to follow up on delinquent invoic es. • Negotiate payment plans and terms to secure timely payments. • Activate and manage customer accounts on the credit card payment portal. • Assist customers in setting up and troubleshooting any issues related to online payments. • Receive and process credit card payments from customers. • Ensure the accurate application of payments to customer accounts. • Provide clear and concise communication regarding outstanding balances, payment options, and deadlines. • Address customer inquiries and concerns promptly and professionally. • Maintain accurate and up-to-date records of customer interactions, payment agreements, and relevant information for weekly calls. • Generate regular reports on collections activities, payment trends, and outstanding balances. • Assist with general administrative duties related to collections, including data entry, filing, and document management. • Minimum Requirements: • Proficient in PC applications (Microsoft Office) with strong communication and organizational skills. • Excellent English communication skills for both email and phone interactions. • Ability to communicate clearly with both internal and external customers. • Strong problem-solving skills to identify the root cause of issues. • Ability to multi-task effectively. • Comfortable in a fast-paced, high-stress environment. • Conflict resolution skills. • Analytical problem solver with a passion for delivering excellent customer service. • No previous collections or logistics experience is necessary; training will be provided. APLICA AQUÍ: https://www.linkedin.com/jobs/view/collections-representative-at-quadrivius-honduras-4049540778/

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