WFM Business Partner

Position overview:

As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Key responsibilities:

• OOversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
• Ensure proper resource allocation and cost management across the designated accounts
• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts

Core competencies:

• Giving support.
• Focusing on customers
• Embracing technology
• Managing self-development

Functional competencies:

• In-depth knowledge of WFM processes and best practices
• Ability to lead others to solve complex problems, using sophisticated analytical thought to exercise judgment and identify innovative solutions
• Strong stakeholder/ client management skills
• Knowledge of resource/ budget creations and execution

Qualifications:

• 5+ years of progressive experience in Workforce Management
• Bachelor’s degree or equivalent
• CEFR B2 oral and written English