Especialista de Business Intelligence

Company Description McDonald’s Mesoamerica began in 1974 with the opening of its first restaurant in Guatemala, evolving from a family business into a regional leader in the fast food industry. Through strong operational performance, the company expanded to Honduras and Nicaragua in 2006 and El Salvador in 2009, consolidating as McDonald’s Mesoamerica. The organization is recognized globally for innovation and teamwork, earning prestigious internal awards such as the Golden Arches for excellence in Quality, Service, and Cleanliness. McDonald’s Mesoamerica has also received multiple Silver Ronald awards for pioneering children’s parties, creating the Happy Meal concept, and driving operational excellence and high-quality standards that strengthen the brand’s image. Candidates joining the company can expect to work in a culture that values innovation, service quality, and continuous improvement.

Role Description The Especialista de Business Intelligence is a full-time role responsible for transforming data into actionable insights that support strategic and operational decisions across McDonald’s Mesoamerica. Day-to-day tasks include collecting and analyzing large data sets, designing and maintaining BI solutions, building dashboards and reports, and collaborating with cross-functional teams to understand business needs. The specialist will work on improving data models, optimizing ETL processes, and ensuring data accuracy and consistency in data warehouses. This is a hybrid role based in Guatemala City, with a mix of on-site collaboration and some work-from-home flexibility to support focused analytical work and virtual stakeholder engagement. The position requires close coordination with operations, marketing, finance, and other departments to provide timely analysis and performance indicators.

Qualifications

• Strong analytical skills and experience in Data Analytics to interpret trends, identify opportunities, and support decision-making.
• Hands-on experience with Data Warehousing and Extract Transform Load (ETL) processes to ensure reliable data integration and storage.
• Proficiency in Data Modeling to design efficient, scalable structures that support reporting and business intelligence solutions.
• Knowledge of BI tools (e.g., Power BI, Tableau, or similar), SQL, and relational databases; experience with cloud data platforms is an advantage.
• Bachelor’s degree in Engineering, Computer Science, Statistics, Economics, or a related field; advanced studies or certifications in analytics or BI are a plus.
• Ability to communicate complex findings clearly to non-technical stakeholders, with strong presentation and storytelling skills.
• Experience working in cross-functional teams, with a focus on collaboration, problem-solving, and continuous improvement.
• Professional proficiency in Spanish; English reading and writing skills are beneficial for working with regional and global teams.