Yarenny Marcano Mora

Provided comprehensive virtual administrative support, including scheduling, calendar management, and email coordination to ensure smooth daily operations. Created and tracked invoices, processed payments, and conducted follow-ups to maintain accurate financial records and ensure timely collections. Managed technician schedules, organized service appointments, and communicated with clients to confirm details and resolve inquiries efficiently. Maintained organized digital filing systems and databases to ensure data accuracy, accessibility, and confidentiality. Supported management with reports, documentation, and process improvements to enhance productivity and workflow efficiency.

Updated and maintained accurate patient charts, billing documentation, and account records. Applied billing codes, processed claims, and ensured compliance with insurance policies and payer requirements. Resolved denied or delayed insurance claims through proactive follow-ups and appeal letters. Communicated with patients, providers, and insurance companies to verify claim status, resolve discrepancies, and expedite payments. Processed patient payments, adjusted account balances, and addressed overpayments or coding errors. Monitored accounts receivable and aging reports, ensuring timely collection of outstanding balances. Collaborated with billing and administrative teams to improve reimbursement timelines and reduce claim denials. Delivered professional and empathetic customer service to maintain positive patient and client relationships.

Led and motivated a high-performing sales team to consistently exceed productivity targets and company standards. Monitored attendance, performance metrics, and compliance to maintain smooth and efficient daily operations. Analyzed sales data to identify performance trends, uncover improvement opportunities, and implement strategies to boost revenue. Coached and mentored team members through one-on-one sessions, performance reviews, and skill development training. Collaborated with upper management to refine sales strategies, enhance customer engagement, and improve overall conversion rates. Provided real-time feedback during live customer interactions to strengthen sales techniques and closing skills. Recognized and rewarded team achievements to sustain motivation, accountability, and a positive work culture. Ensured adherence to company policies, procedures, and ethical sales practices.

Monitored and reviewed content across official company social media channels, including Facebook, Twitter, and Instagram, ensuring accuracy, professionalism, and brand consistency. Verified spelling, grammar, and data accuracy before publication to maintain a high standard of quality. Managed customer escalations through social media, collaborating with billing and payment departments to resolve issues promptly. Applied strong analytical and problem-solving skills to identify and address technical or service-related concerns. Utilized technical expertise and digital tools to troubleshoot complex issues, enhance online engagement, and support brand reputation.

Provided bilingual customer service and technical assistance for Samsung products, including mobile devices, home appliances, and electronics. Handled high-volume inbound calls, emails, and chats while ensuring prompt and accurate issue resolution. Guided customers through troubleshooting steps, warranty claims, and product setup to enhance satisfaction and loyalty. Documented interactions, escalated complex cases to appropriate departments, and followed up to ensure resolution. Delivered clear communication, empathy, and professionalism to maintain a positive brand experience for all customers.