Alfredo Vannucchi
Detailed-oriented and self-motivated professional offering easily transferable skills and extensive experience in customer service and client relations management. Equipped with dedication to superior service and track record of success in attaining customer satisfaction.
Experience
• Enable improvement in team delivery commitments to increased customer satisfaction. • Directed and managed all daily operations of and review teams' activity. • Resolved customer issues and took corrective action in a timely, responsive manner. • Ensured customer orders are completed on time and that quality standards are met. • Managing 17 people and all financial status in every locations. • In charge of the entire Scrum Structure in the company for 4 years.
• Utilized excellent verbal and written communication skills. • Continuously demonstrated exceptional organizational skills with ability to multi-task. • Responsible for customer service online and with customers at the agency. • Managed big tourism groups as a Tour Guide around Panama. • Promoted the Agency to international partners and national partners
• Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction. • Resolved customer issues and took corrective action in a timely, responsive manner. • Responsible for customer service and bellboys Department staff. • Managed approximately 8 people, 114 rooms, there are 4 restaurants, 2 pool areas. • Make room reservations, assigned room to customer as they arrive.
• Provided customer service to passengers in accordance with company procedures. • Assisted customers with special needs, provided meal and drink service while in-flight. • Handled customer service activities and answered escalated customer issues. • Ensured safety of passengers during take-offs, landings and emergencies. • Promoted to Business class department