Customer Care Support ( Virtual Assistant )

PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment. Responsibilities Customer Care: Creating tickets and resolving customer cases. Customer Communication: Providing comprehensive, seamless customer support from start to finish. Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process. Scheduling Appointments: Arranging and organizing appointments and documenting their content. Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System. Not Limited To Customer care Process Documentation Workflow management Marketing/Social Media Qualification Bachelor degree in any related discipline. 5 plus years experience in a similar role Experience in sales, marketing, or customer service Strong organizational skills Ability to work efficiently in a fast-paced environment Fähigkeiten in Projektmanagement und Koordination Must be to work Central European Time ( CET) Must Have Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc) Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc) Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output. Professional communication skills Strong attention to detail Experience / Exposure with eCommerce Very good and confident English skills, both written and spoken Flexible , Independent, and ability to work in a team Nice To Have Experience in marketing and/or social media Kenntnisse in der deutschen Sprache

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