Customer Success Specialist

Requirements: - English B2+ - Native Spanish - Schedule flexibility - Tech Skills - B2B/B2C exp. preferred - Immediate availability You Have: 1+ years of a solid experience as Sr. Coordinator, Sr. Supervisor, Sr. Trainer, Team Lead, S.M.E, Sr. Q.A, Sr. Data Entry or temporal assignments for higher roles. Adaptability Flexibility Self-driven skills Clear communication Presentation Skills Data administration Information Partnership Experience learning new technology and data Problem solving skills Excellent knowledge of MS Office programs Cloud knowledge is a plus Experience or willingness to work in a hybrid environment You will: Attending customer meetings , conducting sales presentations, and delivering product/service demonstrations both in person and via phone. Providing technical expertise to support aggressive selling goals and thorough responses to product/service and industry questions. Preparing technical proposals and presentations to support sales teams and demonstrating proficient solution selling abilities. Identifying and analyzing customer/client needs and developing strategies to competitively meet those needs. Advising and supporting customers and sales teams on technical aspects of products and services. Developing and executing thorough training as needed, utilizing technical expertise. Streamlining and improving sales processes , recommending improvements to management. Acting as a customer advocate for pre-sales and post-sales activities. Providing consistent follow-up on opportunities or inquiries. Evaluating the client's customer needs and proposing potential solutions. Managing external competitive pressures and effectively handling objections to help retain customers. Providing consultative support and potentially attending vendor and/or external events. Mentoring and guiding junior staff , if needed, and working with multiple stakeholders Understanding customer usage to date and their purchased entitlements and enhanced solutions. Identifying customer needs , gaps, and potential catalogue recommendations. Performing reactive case reviews , identifying trends and problems. Catalogue awareness for recommendations. Understanding complex customer relationships , such as globals and shared TPIDs. Service offerings include Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8. Service expansion indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.

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