Community Manager

Who we are: We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent. Job purpose: The Senior Community Manager at Boombit is responsible for managing online communities, creating engagement strategies, and ensuring timely content posting and distribution across various platforms. This role also oversees on-site content creation, event coverage, and performance analytics while maintaining the quality and consistency of the client’s brand voice. The Senior Community Manager serves as a leader within the social media team, contributing to creative initiatives, reporting, and client relationship management. Job details: Location: Remote – Open to candidates based in Nicaragua and Costa Rica . Schedule: Monday to Friday, 8:00 AM to 6:00 PM (Central America Time Zone). Type: Full-Time Employment Agreement. Availability: Immediate availability preferred. Language Proficiency: Spanish: Native. English: Intermediate proficiency (B2+). Key Responsibilities: Community Engagement and Relationship Building: Objective: Foster meaningful interactions to enhance brand presence and loyalty. Manage day-to-day interactions with audiences, responding promptly to inquiries and feedback. Build relationships with influencers, brand advocates, and key stakeholders. Monitor community sentiment and recommend strategies to enhance engagement. Content Posting and Distribution: Objective: Ensure consistent and strategic content delivery across platforms. Schedule and post content according to the editorial calendar and campaign objectives. Optimize content formats (e.g., images, videos, stories) for platform-specific requirements. Collaborate with content creators and designers to align messaging and visuals. On-Site Content Creation and Event Coverage: Objective: Capture dynamic content and engage audiences in real-time during events and activations. Attend client events, conferences, or activations to document and create live content. Coordinate with photographers, videographers, and creative teams to ensure high-quality coverage. Publish real-time updates on social platforms to maximize event visibility and engagement. Social Media Strategy and Trend Analysis: Objective: Drive innovation by leveraging industry trends and insights. Track key metrics such as engagement rates, follower growth, and audience sentiment. Compile comprehensive reports with actionable insights for internal teams and clients. Evaluate campaign effectiveness and suggest improvements for future initiatives. Crisis Management and Brand Protection: Objective: Safeguard the client’s reputation in high-stakes situations. Identify potential issues or risks in online communities and respond proactively. Develop and execute crisis response strategies in collaboration with clients and leadership. Maintain transparency and professionalism when addressing sensitive matters. Required Academic Background: Bachelor's degree in Digital Marketing or a related field, with a minimum of four years of relevant experience, or an equivalent combination of education and professional experience. Required Skills and Experience: Minimum 5 years of experience in community management or digital marketing roles. Expertise in social platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and Twitter. Proven experience with tools like Meta Business Suite, Hootsuite, Sprout Social, and Google Analytics. Proficiency in project management tools like Monday.com, Asana, or Notion. Strong knowledge of content management systems and editing tools. Fluent in English and Spanish, with exceptional writing and editing skills. Soft Skills: Creative thinker: Ability to generate unique engagement ideas and campaigns. Proactive: Stays ahead of trends to maintain competitive advantage. Analytical mindset: Skilled at interpreting performance data to inform strategies. Leadership: Demonstrates confidence and reliability when mentoring team members. Problem solver: Excels in high-pressure situations, particularly during crises. Key success metrics: Growth in audience size and engagement rates across managed platforms. Positive client feedback on community strategies and event coverage. Timely execution of content posting and reporting. Increased visibility and brand awareness through on-site content creation and trend-based strategies. Successful mentorship and performance improvements within the community management team. How to apply: If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements: Submit your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education. Provide a Portfolio: Include a link to a portfolio showcasing your experience. A Behance link or similar platform (e.g., personal website, Dribbble) is preferred. APPLY HERE: https://boombit.bamboohr.com/careers/263?source=aWQ9MTQ%3D

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