Workday HRIS Support Specialist - Buenavista

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 2 años
Ubicacion del puesto: Estado de México - México
Trabajo remoto: No
Descripción

Job Summary

Avantor is currently seeking a Workday HRIS Specialist to join our dynamic global HRIS Team. We are looking for a positive, well-organized, self-motivated professional to support our, Solutions Workstream Leads, HR Organization and key stakeholders.

In this position, you will deliver a high-level of customer service. You will act as a point of contact for as overall system performance and maintenance, including ensuring information security, testing updates, and improving process efficiency. By doing this, you will have a strong contribution to building a professional and reliable HRIS tool for the company.

Your responsibilities:

  • Receive technical support requests from internal users via phone, email, and online ticketing system.

  • Triage, prioritize, manage and report on help desk tickets / resolutions.

  • Interact with end-users in a professional and courteous manner, providing quality service.

  • Accurately identify, evaluate and prioritize end-users’ issues, requests and/or questions.

  • Provide first level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end-user issues or escalate as necessary.

  • Improve System Efficiency, identify processes that need improvement & outline an appropriate solution and present solutions to Workstream Lead

  • Regularly communicate with end-users as to the status of open tickets.

  • Perform post-resolution follow-ups to issues/requests.

  • Increase productivity by continued improvement of knowledge level and troubleshooting procedures.

  • Collaborate with management to champion efficient workflows and processes.

  • Maintains up to date knowledge of Internal Audit and SOX compliance guidelines, interpretations and standards

  • Build custom reports to meet business requirements from various functional areas.

  • Create a basic calculated field to display data from a related business object on a report

  • Troubleshoot end user issues with viewing and downloading reports

  • Perform regression testing for system and enhancement releases

  • Your background:

  • Knowledge of the Human Resources function, and experience in HRIS systems, preferably Workday. 

  • Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.

  • Effectively apply communication skills to build and maintain relationships.

  • Intermediate with desktop software including Excel Pivot Tables, Formulas and Analysis

  • Demonstrated skill in process improvement and project implementation.

  • Ability to work under stress/pressure to meet deadlines and company objectives.

  • Excellent time management skills, attention to detail, adherence to company policies, programs and work rules.

  • Problem solver; takes the initiative to reproduce the problem before navigating a solution by understanding not just what went wrong, but what action the customer is after.

  • Methodical; deliberate, detail-oriented with the ability to get to the heart of the problem. Regularly follows up with customer until their problem is resolved.

  • Understanding of internal auditing, including SOX Compliance.

  • DISCLAIMER:
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
    Avantor is proud to be an equal opportunity employer.

    EEO Statement

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

    For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

    EEO is the Law

    OFCCP EEO Supplement

    PAY TRANSPARENCY NONDISCRIMINATION PROVISION

    3rd party non-solicitation policy

    By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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    Avantorinc-ch | Neuvoo
    México