Telecom Operator PRN - Kissimmee

Description

Osceola Regional Medical Center is a Joint Commission accredited 404-bed hospital that builds on a proud tradition of healthcare excellence in Osceola County, Florida. Osceola Regional is conveniently and centrally located in Heart of Kissimmee only minutes from Orlando, St. Cloud, Celebration and Poinciana.  We are committed to continually enhancing the standard of healthcare by providing services to include: Emergency Care, Trauma Care, Pediatric ER, Heart & Vascular Institute, Comprehensive Stroke Center, The Baby Suites maternity care, Neonatal Intensive Care Unit Level II, Women’s Services, Behavioral Health, Orthopedics & Spine and a Graduate Medical Education Program. We also expand our care to the community with our freestanding Emergency Department at Hunter’s Creek ER.

Osceola Regional Medical Center is currently seeking a Telecom Operator to join our team.  This position will be PRN.

Job Description:

• Provides quality customer satisfaction and contributes to departmental operations by relaying incoming, outgoing calls and pages in a prompt and courteous manner.

• Responds to emergencies, STAT pages and alarms, within 10 seconds of request in accordance with departmental protocol.

• Demonstrates responsibility and accountability in providing physician answering services; answer calls promptly and relays physician consult and referral calls, in a concise and accurate manner.

• Ensures logging and documentation is thorough, accurate, and in accordance with departmental policies and standards.

• Maintains proactive and effective communication with all members of the department team, physicians and all customers. Maintains effective interactions, communications, and rapport with area hospitals, physicians, and healthcare teams.

• Demonstrates knowledge of the occurrence reporting system.  Uses system to report potential patient safety issues.

• Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patients care which results in patient harm.  Uses performance Improvement plan to improve patient safety.

Qualifications

Job Qualifications:

• Completion of high school, or GED

• One to three years of experience

• Hospital system and PBX

• Skills: Organizational, verbal, interpersonal, customer relations, mathematical, analytical, grammar/spelling, read/comprehend written instructions, follow verbal instructions, computer, clerical.

An EEO/AA Employer M/F/V/D. Tobacco Free Campus

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