Area del puesto:
Servicios Generales / Varios
Publicación:
hace 3 años
Ubicacion del puesto:
Florida - Estados Unidos
Trabajo remoto:
No
Descripción
Job Description
Our Client in Ft Lauderdale is looking for "REMOTE" Temp Candidates that are open to work the next 4 months from home, as a Technical Support Customer Service Representative
We are hiring for remote temps At this time it is only a temporary assignment, we are not looking to go temp to hire. The season will run from October 19, 2020 - January 29, 2021. The weeks of October 19th - 30th will be full training weeks. Schedule is 9:00 a.m. - 5:30 p.m., week of october 19th through November 20th. Starting November 23rd, schedule will be 9:00 a.m. - 9:00 p.m. I Saturdays added to schedule starting November 28th, 9:00 a.m. - 5:30 p.m. and will stop January 23rd. Working Christmas Eve and Christmas Day are mandatory from 9:00 a.m. - 5:30 p.m. Closed Black Friday, Thanksgiving Day, New Year's Eve and New Year's Day. Starting January 4th will work from 9:00 a.m. - 7:00 p.m. BONUSES CAN BE EARNED WHEN METRICS ARE MET AT THE END OF THE ASSIGNMENT (MUST APPLY TO GET MORE DETAILS) Customer Experience Service job description below Assist customers with general unit set up, unit functions, and services available Provide customers with basic and/or in-depth trouble shooting steps to resolve operational/functionality issues. Provide customer with basic and/or in-depth troubleshooting. Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction Create excellent notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues. Keep customers informed about progress by checking the status of work orders in customer record systems and sending follow-up emails or conducting follow-up calls (when required) Meet key performance metrics for services that align to our customer's needs Provide a value-added experience with outstanding customer service. Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction Maintain quality call standards as trained: SKILLS & KNOWLEDGE QUALIFICATIONS: Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences Ability to communicate clear and concise basic troubleshooting and problem-solving tasks Exceptional customer service skills Strong interpersonal and organizational skills Excellent written and oral communication skills to thrive in a fast-paced environment Ability to work independently and as part of a team Experience with macOS, iOS and/or Android software Strong ability to multi-task in a face-pace environment using various system resources Ability to speak, write, and type clearly and accurately Knowledge of relevant software computer applications and equipment (Windows Office) Demonstrates proficiency in typing and grammar Active listening skills Knowledge of customer service principles and practices Multi-task capabilities Effective Time-Management skills REQUIREMENTS:
To apply please email your resume to dcruz@ultimatestaffing.com