Technical Support Customer Service Representative - Fort Lauderdale

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción

Job Description

Our Client in Ft Lauderdale is looking for "REMOTE" Temp Candidates that are open to work the next 4 months from home, as a Technical Support Customer Service Representative
 

  • We are hiring for remote temps At this time it is only a temporary assignment, we are not looking to go temp to hire.
  • The season will run from October 19, 2020 - January 29, 2021. 
  • The weeks of October 19th - 30th will be full training weeks.
  • Schedule is 9:00 a.m. - 5:30 p.m., week of october 19th through November 20th.
  • Starting November 23rd, schedule will be 9:00 a.m. - 9:00 p.m. I
  • Saturdays added to schedule starting November 28th, 9:00 a.m. - 5:30 p.m. and will stop January 23rd.
  • Working Christmas Eve and Christmas Day are mandatory from 9:00 a.m. - 5:30 p.m.
  • Closed Black Friday, Thanksgiving Day, New Year's Eve and New Year's Day.
  • Starting January 4th will work from 9:00 a.m. - 7:00 p.m.
  • BONUSES CAN BE EARNED WHEN METRICS ARE MET AT THE END OF THE ASSIGNMENT (MUST APPLY TO GET MORE DETAILS) 
  • Customer Experience Service job description below
  •  Assist customers with general unit set up, unit functions, and services available
  • Provide customers with basic and/or in-depth trouble shooting steps to resolve operational/functionality issues.
  • Provide customer with basic and/or in-depth troubleshooting.
  • Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
  • Create excellent notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues.
  • Keep customers informed about progress by checking the status of work orders in customer record systems and sending follow-up emails or conducting follow-up calls (when required)
  • Meet key performance metrics for services that align to our customer's needs Provide a value-added experience with outstanding customer service. Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
  • Maintain quality call standards as trained:

  • SKILLS & KNOWLEDGE QUALIFICATIONS:
  •  Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
  •  Ability to communicate clear and concise basic troubleshooting and problem-solving tasks
  •  Exceptional customer service skills
  •  Strong interpersonal and organizational skills
  •  Excellent written and oral communication skills to thrive in a fast-paced environment
  •  Ability to work independently and as part of a team
  •  Experience with macOS, iOS and/or Android software
  • Strong ability to multi-task in a face-pace environment using various system resources
  • Ability to speak, write, and type clearly and accurately
  • Knowledge of relevant software computer applications and equipment (Windows Office)
  • Demonstrates proficiency in typing and grammar
  • Active listening skills
  • Knowledge of customer service principles and practices
  • Multi-task capabilities
  • Effective Time-Management skills

  • REQUIREMENTS:

  • To apply please email your resume to dcruz@ultimatestaffing.com
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    Ultimate Staffing Services | Neuvoo
    Estados Unidos