SUPPORT SOLUTIONS I - Fort Lauderdale

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción

Description

Job Summary:

A Support Solutions I team member provides world class service and subject matter expertise to our internal and external customers. You play a key role in supporting our comprehensive Ultipro Core products, providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas such as: Payroll, HR, Benefits, Compliance, and Imports/Exports.

The qualified candidate has knowledge of HRMS systems, Payroll and/or Human Resources, strong customer service and mentorship skills, and the ability to multi-task in a fast-paced environment.

Primary/Essential Duties and Key Responsibilities:

  • Swarming
  • Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response.
  • Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers.
  • Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to internal support specialists.
  •   Required Qualifications:

    Knowledge, Skills and Abilities

  • Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate to Product Analyst
  • Minimum two year hands on experience with the UltiPro Human Capital Management system
  • Knowledge of Payroll and/or Human Resources
  • Ability to mentor internal partners
  • Team player: collaborative, seeks input, accepts and incorporates feedback from others, and freely offers assistance
  • Experience in handling difficult or sensitive situations
  • Strong verbal and written communication skills; being able to communicate effectively via printed material, on the telephone, and over electronic services
  • Customer-focused, positive and professional attitude
  • Experience, Education, Certification, License and Training

  • Bachelor’s Degree or equivalent work experience. If degreed, Computer Science, Information Systems or Business preferred
  • Fundamental Payroll Certification (FPC)
  • Certified Payroll Professional (CPP) preferred
  • Professional Human Resources (PHR) preferred
  • Preferred Qualifications:

  • Understanding of Salesforce
  • Knowledge of Transact SQL (T-SQL)
  • Physical Requirements:

  • Sitting at a desk and computer the majority of the day.
  • Walking the floor to assist during “solutions on the go” scheduled times
  • Travel Requirements:

  • Limited travel upon request
  • This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

    Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact accessibility@ultimatesoftware.com.

      Activities Breakdown:

    Researching and SWARMing Cases - 90%

    Project Work - 10%

    Qualifications

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    Licenses & Certifications

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    Ultimate Software | Neuvoo
    Estados Unidos