Detalles del trabajo
Area del puesto: Servicios Generales / Varios
Sr. Product Engineer
Req ID: 64905
ESSENTIAL DUTIES AND RESPONSIBILITIES
PRODUCT ENGINEERING:
Conduct hands-on failure analysis and forensics on solar module field returns utilizing destructive and nondestructive testing and analytical techniques.
Perform experiments to re-create failures observed in the field, both in outdoor tests and in lab accelerated tests.
Provide clear and comprehensive failure analysis reports and present to internal teams responsible for design, manufacturing, quality, installation, and maintenance. Develop materials supporting customer communications.
Troubleshoot system and module performance issues pre- & post- commissioning, during system operation.
Set up outdoor test hardware, data acquisition and instrumentation for new installations or test sites.
Recommend customer issue resolution pathways by working with the Technical Support engineers and Operations & Maintenance technicians.
Provide design teams with recommendations for current and future generation product improvements based on field data analysis.
AFTERSALES:
Interface with customers/partners on escalated technical issues/queries
Troubleshoot, Investigate and effectively & efficiently engineer solutions to solve customer problems
Reduce warranty liability costs by engineering & deploying the best cost solutions
Identify & drive efficiencies in aftersales management processes
Improve Customer/Partner health metrics related to technical cases through closed loop learning & case management
Produce standardized processes and procedures for global TSE application
Engineer & deploy technical solutions for new or complex issues
Benchmark, evaluate & improve case management techniques
Provide technical contract support
Preparing and reporting on aftersales metrics to management
JOB REQUIREMENTS:
BS degree in materials science, electrical engineering, energy technologies, or related field.
2+ years experience in an engineering role (solar industry preferred) or MS degree.
Hands-on experience with failure analysis and materials characterization techniques (electrical testing and characterization, thermal imaging, root cause analysis).
Proven field experience and/ or electrical characterization/ troubleshooting/ analytical skills.
Ability to think creatively learn and develop innovative solutions to electro/mechanical challenges involved with photovoltaic installations.
Familiar with data acquisition systems and data analysis.
Self-motivated, with ability to work both independently and with multiple teams.
Strong communication skills – both written and verbal.
Strong customer-focused attitude.
Experience in PV industry is desirable.
OTHER:
Must be able to climb stairs and ladders to access rooftop solar sites.
Must be able to lift 40-lb solar panel.
Up to 30% domestic and some international travel to company and customer sites.
Limited relocation assistance will be provided for the right candidate.
Family Description:
Implements and maintains quality assurance/ quality control protocols and methods for processing materials into partially finished or finished products. Responsible for planning, implementing and managing compliance of manufacturing and production processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution. Designs methods and procedures for inspecting, testing and evaluating the precision and accuracy of production processes, production equipment and finished products. Performs analysis of reports and production data to identify trends and recommend updates or changes to quality standards and procedures when necessary. May assure compliance to in-house and/or external specifications and standards (i.e. GLP, GMP, ISO, Six Sigma).
Knowledge and Technical Skills:
Applies working knowledge of scientific or engineering concepts.
Develops technical expertise.
Applies company policies and procedures to resolve a variety of issues.
Proficiency in processes specific to job function, as well as processes used by adjacent organizations and functions.
Complexity:
Works on problems of moderate scope, where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
Builds productive internal/external working relationships.
Solves simple technical problems.
Assesses problems and applies insight into root cause.
Proposes short-term mitigation and root cause corrective action.
Teamwork, Collaboration and Influence:
Communicates in a manner that assures understanding.
Relates effectively to all types of people, including superiors, peers, and external colleagues.
Readily shares information.
Seeks ways to enhance team and work group performance.
Collaborates within and outside process/area of responsibility.
Seeks ways to enhance customer satisfaction.
May work occasionally with customer or customer representatives to discuss technical matters.
Initiative:
Follows established procedures.
Work is reviewed at critical checkpoints for technical judgment and overall accuracy.
Creative Thinking and Innovation:
Impact and Results Focus:
Delivers quality work on time, proactively highlighting and resolving barriers.
Applies economic understanding and knowledge of the needs of SunPower’s customers to projects and assignments.
Minimum Education and Experience:
B.S. degree in Engineering and 2+ years of related experience or M.S. Degree and 0+ years of related experience
OR equivalent combination of education and years of related experience
At Maxeon Solar Technologies, we believe records are made to be broken.
Join our dynamic team where we:
Put Customers First
Win Together
Lead Decisively
Innovate Relentlessly
Do the Right Thing
Diversity at SunPower: Equal Opportunity EmployerSunPower Corporation is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. SunPower's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
SunPower is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Accommodation for ApplicantsSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
