SPECIALITY SUPPORT I, BI - Fort Lauderdale

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción

Description

Providing front-line support to our growing customer base for our Business Intelligence analytical product suite, powered by Cognos Analytics. This position requires strong oral and written communication skills that are delivered via e-mail, instant messaging, and phone. The qualified candidate is a team player who is highly motivated and solution- driven. This position demands excellent time and priority management skills and the ability to handle several tasks simultaneously.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers

Primary/Essential Duties and Key Responsibilities:

  • Experience in a customer support environment
  • Experience in payroll or human resource environment
  • Excellent written and verbal communication is required to communicate with internal and external customers via email or telephone.
  • Ability to manage expectations of self and others
  • Strong analysis, task and time management skills
  • Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability
  • Positive, ‘can do’ attitude
  • Required Qualifications:

    (Knowledge, Skills and Abilities)

  • Experience supporting customers within a hosted, Software as a Service offering
  • Highly motivated
  • Strong team player
  • Ability to multi-task
  • Comfortable managing multiple, high-priority issues
  • Strong decision-making ability
  • Strong oral and written communication skills
  • Excellent organizational and time management skills
  • (Experience, Education, Certification, License and Training)

  • Bachelor’s Degree: Business Admin, Accounting, MIS, or Human Resources preferred
  • Cognos Product Certifications preferred
  • UltiPro HRMS Payroll Software knowledge
  • Travel Requirements:

  • Limited travel upon request (up to 5%)
  • This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

    Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact accessibility@ultimatesoftware.com.

    It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent “recruiters” have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click “Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

    If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email security@ultimatesoftware.com.

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    Ultimate Software | Neuvoo
    Estados Unidos