Solution Consultant - Palm Coast

Change Healthcare is looking for a Solution Consultant to support sales, account management, and product resources to ensure deals include Change Healthcare solutions that accurately address customer needs and are appropriately supported by key customer decision-makers.  

The Solution Consultant utilizes expert-level product knowledge of Change Healthcare’s solutions to architect sales solutions solving a variety of problems in the market. The Solution Consultant understands Change Healthcare’s product integration with software systems as well as ecosystem architectures and trends, and acts as a trusted advisor and technical sales consultant to potential customers. At the customer architect level, the Solution Consultant’s scope blends industry expertise and Change Healthcare’s technology solutions

KEY RESPONSIBILITIES

• Provide solution and technical sales support by aligning, tailoring, and demonstrating Change Healthcare solutions that maximize customer benefits.
• Create and maintain presentations and demonstrations.
• Architecting and communicating the optimal solution and solution advantages to prospects, existing customers, and internal team members.
• Working with advisors and implementation teams to ensure feasibility and proper post-sales execution.
• Provide feedback to product management about product enhancements that can address customer needs and drive additional business value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Coordinating and responding to RFIs and RFPs.
• Assisting in account strategy and account planning.
• Maintaining and leveraging a thorough knowledge of competitive landscape.
• Remaining current with industry events, product offerings, etc.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• Building and maintaining a thorough working knowledge of all Change Healthcare products.
• Identifying unmet pain points and synthesizing feedback in collaboration with product management to help shape solution development.

MINIMUM JOB Qualifications

• Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration. Advanced degree preferred.

• Minimum three years of pre-sales consulting or engineering experience in a business-to-business, large/strategic customer segment; or
• A record of achievement and technical solution expertise in a comparable sales or account management role.
• Travel: 50%

Specialized Knowledge / Skills:

• Skilled at assessing and understanding a customer’s workflows, mapping out a future architecture and identifying how the new processes integrate to improve the customer’s overall business process.
• Skilled in understanding the customer’s existing business processes, mapping those processes to the new solution.
• Skilled in navigating internal and customer organizations, political landscapes, and stakeholder personalities.
• Ability to function as the primary strategic analyst for large, complex, and highly competitive opportunities while also being relied upon by business, market, and other areas for guidance.
• Ability to evaluate operational, financial and market intelligence and be able to make accurate and business appropriate recommendations.
• Ability to evaluate the business circumstance and needs with the various assets from within the company to uniquely meet situation, including coordination with product and business operations to evaluate viability of proposed solutions.
• Ability to leverage experience in the field and evaluate information communicated by clients, product, and business operations to quickly develop a strategic plan to meet the situational needs, factoring in areas such as client needs, costs, current and future risk indicators.
• Customer centric with the ability to adjust plans and actions to meet changing market and/or customer needs and ability to put creative deals together to drive business growth.
• Highly organized and proficient at executing when experiencing multiple competing priorities.
• Strong interpersonal and communication skills with an open, honest, and direct communication style and ability to build relationships across an organization to accomplish goals.
• General knowledge of Microsoft Office, Salesforce or other CRMs and healthcare information systems.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! 

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.