Service QC Analyst - Miami

Kelly Services is currently seeking a Service QC Analyst in Miami, FL to work a contract assignment of 6 months for one of our top clients. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.  Primary Responsibilities of the Service QC Analyst  includes: The Service QC Analyst position within the Global Service team provides a critical contribution to the overall quality and regulatory compliance of globally distributed field service teams. More specifically they will review, evaluate, and record activities and findings as part of an ongoing global field service quality control process. This position will follow established procedures to complete reviews and maintain records to identify levels of compliance against expected targets and standards of service documents. Direct communication and collaboration with distributed service teams will be fundamental to the success of this role. Ability to follow up effectively will be necessary. Data analysis and problem-solving skills are necessary to identify and countermeasure common failure issues. Robust documentation and strict adherence to approved procedures are a requirement in the highly regulated work environment. Work with a variety of people and roles within the company such as Customer Technical Specialists, Field Service & Application Engineers, and service leadership personnel to facilitate an organization which meets/exceeds all service documentation compliance targets. Evaluate documentation of service records against expected standard across a complex product portfolio. Gain and utilize basic product technical awareness to facilitate informed evaluation of technical steps taken as evidenced within the service records being reviewed. Understand and utilize service workflows and procedures to determine accountable groups and individuals when gaps are found. Initiate remediation of service records and/or generate customer complaints when gaps are revealed. Utilize MS Excel analytics to provide service leadership with reporting as well as trending of failures including recommendations for improvement. Communicate with Customer Technical Specialists, Field Service & Application Engineers to gather more data when needed. Provide input into associated procedural edits to enable further improvements and streamlining as appropriate. Complete all needed records in a timely and accurate manner within the service management and documentation systems. Provide specific question response and additional support as required for internal and external audit. Participate in problem solving teams as needed. Contribute to CAPA teams when needed to ensure timeliness of needed improvements. Perform weekly / monthly monitoring reporting as determined with clear indications of performance level to target. Develop and deliver MS PowerPoint presentations to key stakeholders and/or the local service teams on levels of compliance as well as areas of success and known performance gaps. Complete all needed records in a timely and accurate manner.  Education and Experience Requirement of the Service QC Analyst  includes :  Bachelor’s degree in field with 0-2 years exp. Quality or Service. related IT, Audit, Field Engineer, Biomed. Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments.  Additional Information: Contract assignment, duration 6 months.    Work schedule: full-time, first shift.   Kelly Temporary Employee Perks: Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable* Service bonus plan and Holiday pay plan, if qualified Weekly electronic pay options Free online training campus available Exclusive online employee community Corporate discounts Apply Now! This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position you must submit your resume to the Scientific Recruiter listed below: Please email your resume directly to Sandy at: Sanm174@KellyServices.com    [reference Bh Job #3067043] Thank you for your interest in the assignment.  Why Kelly ® ? Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed. About Kelly ® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance. ]]