SAP Programmer - Tallahassee

Job Profile Summary

CAI is looking for qualified SAP Programmer/Analysts to provide functional assistance and consulting services supporting our client in Tallahassee, FL. 

Duties & Responsibilities

• Assist in the periodic review and revision of the Operations and Maintenance sections of the CAMS Enterprise Project Plan.  Provide opinions and guidance to the CAMS Project Manager.
• Use the Project Management tool to record time and progress reporting.  Assist in the development of project plans.  Manage incidents using the Department tool.
• Follow established plans and processes.  Provide recommendations for updates as requested.
• Perform a preliminary impact assessment of any support requests and provide an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs as requested.  Lead and manage support requests as assigned.  Complete assigned support request related work.
• Provide opinion on potential and proposed changes to CAMS by the Department.  This may include options and suggestions for alternatives, as well as, an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs.
• Attend meetings related to CAMS Operations & Maintenance, and any CAMS related modifications or enhancements.  Schedule and lead meetings and provide agendas, presentations, minutes, issue, and decision papers. 
• Provide reports or opinions as directed by the CAMS Project Manager or designee.  These are data to assist in decision making, not changes migrated to production.  Examples of reports/ opinions/ draft responses include: Providing responses to State and Federal agency inquiry, prepare formal or informal status reports including supporting documentation as needed, prepare materials for interagency, state, and federal audits and other systems reviews.
• Assists program staff on an as-needed basis to analyze trends and cause/effect relationships associated with child support program performance, including analysis and dissemination of data related information such as performance accountability measurements (PAMS) and federal reporting.
• Assist in determining the problem and resolve 2nd level requests.  Break-Fix resolution and root cause analysis support to address CAMS application problems.
• Assist in the proactive management of systems and hardware.  Root cause analysis and resolution plan implementation and identify fixes that require code modification/enhancement to correct operational deficiencies.
• Assist in the planning, preparation and release of major and minor updates (e.g., hot packs and version releases) to existing software and installation of new software.  
• Assist in requirements documentation and requirements traceability.
• Assist in control and management of software and IT hardware.
• Assists in the development and critical review of appropriate workflows, forms, and design documents that describe proposed and/or implemented system functionality
• Assist in the resolution of software and batch processing aborts and abnormal ends.  Recommend code revisions.  Assist external partners in correcting file irregularities that prevent batch processing.
• Monitor Batch as required.  Assist in correcting issues that prevent timely and complete batch processing.
• Assist technical staff in maintaining existing code, resolution of test discrepancies/defects, production system problem analysis and software modification, resolution of software aborts, performance tuning of code through revised design structures or actual code modifications.
• Assist technical staff in maintaining system databases.  Work with staff to determine programming or structural changes needed to fix errors, increase database or system efficiency or performance.  Review databases and tables to ensure that data is accurately processed and stored.
• Assist in the maintenance of system interfaces to ensure data is flowing in-bound and out-bound with external partners.  Identify errors causing data transfer problems and work with staff to correct them.  Identify and remove corrupt data transferred into CAMS due to an interface malfunction.
• Perform routine system tests to determine if operational problems exist.  Analyze identified problems for root cause and options for resolution.
• Resolve test deficiencies for new functionality, code changes, new configurations or new/upgraded software installed and integrated into the CAMS Production environment to ensure full system functionality.
• Develop functional specifications to document system changes and enhancements.  Correct minor errors identified in current system documentation.
• Review and provide analysis on functional and technical specifications.
• Research SAP documentation to identify fixes for potential and reported problems and to increase system efficiency.
• Assist in the installation and integration of new software or existing software upgrades and patches into the CAMS Production environment.  Identify potential software and hardware conflicts and take action to prevent or correct them.
• Make approved changes to existing software using configuration to allow for full functionality of the system without errors or system slowdown.
• Assists in conducting tests for new functionality, code changes, new configurations or new/upgraded software installed and integrated into the CAMS Production environment to ensure full system functionality.
• Assist in review and modification of system access procedures for Department staff, external partners and contractors.  Ensure that all procedures are followed to maintain the integrity and security of the system and data.
• Assist in the development, testing, and maintenance of user roles and other system access profiles.
• For changes, assist in the development, analysis and updating (documentation/configuration) of business rules, business rules design, and testing.
• Transfer of project information to Department staff and other O & M partners, and other State/Federal entities as requested including communication and documentation of specific skills and unique knowledge required to operate, maintain and enhance the CAMS system.  Knowledge share of SAP.   Mentor staff.
• Update training documents to reflect changes.

Qualifications 

Experience/Education Required

Required Experience

• Minimum three (3) years' experience in SAP Customer Relationship Management (CRM), Enterprise Central Component (ECC), and/or Business Intelligence/Warehouse (BI/BW),
• Functional SAP experience is required
• Experience with requirements, design and testing
• Knowledge of Enterprise Resource Planning (ERP) applications or object-oriented analysis and design
• Knowledge of the basic CRM architecture
• Experience in requirements development, system design, and testing
• Knowledge of SAP, Enterprise Central Component (ECC), Business Intelligence (BI), Security

• Knowledgeable in the functional and business process areas of Child Support
• Experience with CAMS
• Experience with Client/Microfocus Application Lifecycle Management (ALM)

Skills Required
 
The Consultant must have sufficient knowledge, understanding, and experience with SAP products to provide functional assistance with the operation and maintenance of the CAMS system.  Other knowledge, skills and abilities desired include:
 

• Ability to configure in the Customer Relationship Management (CRM), Enterprise Central Component (ECC) and Business Intelligence (BI) modules.
• Ability to design and test internet websites, including secure access by external customers.
• Ability to perform analysis by researching within the SAP applications and Advanced Business Application Programming (ABAP) code
• Consulting skills with an ability to analyze the Department's business requirements,
• needs, objectives, and map them to best practices as embodied in SAP CRM, ECC, and SAP Business Warehouse (BW) Interfaces.
• Ability to translate business requirements into specific process improvements along with any/all measurable benefits.
• Ability to conduct gap analysis and strategic blueprint development.
• Ability to analyze business problems from both a qualitative and quantitative perspective.
• Ability to troubleshoot problems within the application and do root cause analysis to implement fixes.
• Ability to analyze software application performance and to provide recommendation for improvement.
• Ability to review SAP software upgrades and related documentation and provide impact analysis
• for the implemented processes.
• Ability to support implementation of On-line Service System (OSS) notes.
• Ability to provide ad-hoc requests for data.
• Knowledge of data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries.
• Knowledge of data-oriented business rule administration.
• Knowledge of methods of data collection and analysis.
• Experience with SAP Middleware with regards of data flow from on SAP component to another.
• Ability to understand and perform development testing on related tasks associated with data 
• migration and cleansing.
• Ability to identify and resolve data flow and content issues.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve  
• problems, document workflow and other activities relating to improvement of operational and
• management practices.
• Ability to organize data into logical formats.
• Ability to generate briefing papers, issue papers, other management reports, and presentations
• (i.e., Power-Point), when required.
• Knowledge, understanding, and experience with data integrity, data base construction, data
• management and data analysis and data cleansing principles and practices.
• "Subject matter” knowledge of communications planning and execution.
• Knowledge of Microsoft Word, Excel, Access, PowerPoint.
• Ability to conduct fact finding research.
• Ability to assist CAMS technical team in the development of Remote Function Call (RFC) function modules & converting
• them into web services, which are the building blocks for CAMS E-Services project.
• Ability to plan, organize, document, lead and facilitate meetings and follow-up activities, and
• Ability to plan, organize and coordinate work assignments.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

If you are interested in this position, please apply using the "Apply" option.  If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.

Severin Collins
Technical Recruiter
Recruiter Email: Severin.Collins@cai.io 
www.cai.io