HCA Healthcare is a leading healthcare provider with over 31.2million patient encounters a year at locations in 21 states including the UK.We care about our community! HCA Healthcare has continually, been named one ofEthisphere’s most ethical company’s in the world since 2010. In 2018, HCA spentan estimated $3.3 billion in cost for the delivery of charitable care,uninsured discounts, and other uncompensated expenses.
Weoffer you an excellent total compensation package, including competitivesalary, excellent benefit package and growth opportunities. We believe in ourteam and your ability to do excellent work with us.
Your benefits as a fulltime employeeinclude Medical, Dental and VisionInsurance, Medical and Childcare FlexSpending Accounts, Life and Disability Insurance, Paid Time Off, Paid Family Medical Leave, ClinicalCertification Support, TuitionReimbursement, 401k withCorporate Matching, Employee Stock Purchase Program Employee Discount Programand Identity Theft Protection.
Be a part of an organization that investsin you. We are actively reviewingapplications. Highly qualified candidates will be contacted, promptly forinterviews. Submit your application and help us raise the bar in patient care!
Our Transfer Centerteams are committed to providing streamlined access to the right facility atthe right time for every patient, every day, throughout the continuum of care. Join us in our effortsto better our community.
HCA’s North Florida TransferCenter offers a variety of patient transport services and the only transportspecialty teams with the ability to provide high risk obstetrical, neonatal andcritical care pediatric patient transport into the HCA, North Floridaand South Atlantic Division hospital systems. Serving patients throughout NorthFlorida, Georgia and South Carolina, HCA North Florida Divisionoffers comprehensive health solutions—including advanced medical care,education, and community outreach—at its 22 hospitals and otherfreestanding facilities. At the HCA Transfer Center, we assist in transportingpatients by ground, helicopter and fixed wing. We also provide daily, 24-houraccess to the transport teams for Inner Facility Transfers, Physician OfficeDirect Admissions and Emergency Transport for injured and critically illpatients. This unique service simplifies the process of getting a patienttransferred to the right hospital, to the right specialists, at the right timeby utilizing the latest telecommunications technology. The Transfer Center isstaffed by registered nurses and EMT/paramedics who will assist in arrangingthe transport logistics.
As a member of our team, you will:
- Be responsible for coordinating direct admissions and hospital transfers to an appropriate HCA Division hospital.
- Coordinate ambulance transfers from the HCA Division hospitals to other facilities and post-acute care providers.
- Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
- Efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns and advise when appropriate.
- Work collaboratively with HCA facilities to manage all internal and external patient movements and the allocation of bed assignments.
- Apply your nursing knowledge derived from education and experience as foundation for gathering appropriate clinical data to ensure appropriate placement, transfer facilitation, communication, and accurate documentation.
- Facilitate inner facility transfers, maintaining communication with all parties including but not limited to attending/accepting MD and referring facility.
- Communicate with physicians and outlying facilities if placement of a specific patient will be problematic. Use problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the MD, and the hospital.
- Make suggestions, and utilize creative thinking and acquired knowledge to assess situations and improve department decision-making and action.
- Be responsible for documenting and tracking all hospital transfers and transports.
- Assist in data collection, monitoring, evaluation, and analyzing of transfer problems for the purpose of developing and implementing protocols, policies and procedures.
- Follow specific protocols, policies, procedures, and utilize established resources.
- Work collaboratively with team members ensuring appropriate patient admissions and exceptional consumer experience
- Exhibit excellent customer relationship skills including telephone and personal contact with all of the call center’s customer groups, i.e. physicians and their office staffs, nurses, vendors and fellow employees, etc.
- Establish and maintains a high degree of awareness and knowledge of participating HCA hospital’s medical staff, services and special programs
- Maintain composure and customer-centric communication with challenging callers.
- Practice and adhere to the “Code of Conduct” philosophy, and “Mission and Value Statement.”
What Sets Us Apart…?
"Ienjoy the welcoming and fast paced environment, and constant learning! There isnever a dull shift and it’s truly a great team to work with!"
"Workingat the Transfer Center is AMAZING! After being a nurse for over a decade,this is the best place I have ever worked. Management is fantastic. Ileave on time every day, and I still get to use my critical thinking skills in aNursing capacity. We are like a little family here, everyone workstogether to get things done. It’s wonderful!"