Patient Experience Concierge - Plantation

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción

Description

SHIFT: No Weekends

SCHEDULE: Full-time

Patient Experience Concierge - Full Time/ No Weekends; must be able to work holidays

   

Plantation General Hospital

401 NW 42nd Ave, Plantation, FL 33317

 

Named one of the nation’s Top Performers on Key Quality Measures in 2018 by The Joint Commission, Plantation General Hospital is a 264-bed, acute care hospital. Our facility provides easy access to the vast resources of the HCA Hospital Network, which includes surgeons who excel in minimally invasive surgery with an intense focus in Women and Children’s Services.

 

 

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.

 

We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:


  • Tuition Reimbursement/Assistance Programs
  • Moving, mortgage, and real estate assistance
  • 100% matching 401k based on years of service
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)

 

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change! 

 

As a Patient Experience Concierge, you will be responsible for greeting and navigating patients/guests in registration areas to ensure an overall positive customer experience.


In this role you will:

  • Assist incoming patients, his/her relatives, or other responsible individuals in any check-in functions where they have questions regarding entering demographical information or insurance/financial information.
  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
  • Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations and that the waiting room area is clean, safe and comfortable for patients, family and visitors.
  • Consistently provide patient flow updates to PTAC leadership.
  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
  • Coach other employees with customer service opportunities and escalate any concerns to Manager.
  • Promotes and demonstrates excellent customer service.

 

 

Qualifications

Requirements:

  • High School Diploma/GED preferred, Hospitality Degree preferred.
  • Minimum 3 years experience in the areas of: Hotel Front Desk/Reservations, Restaurant, or Retail required.

  • Previous Patient Registration/Admissions experience is highly preferred.

  • Highly skilled in utilizing an iPad and/or tablet.

  • Must be able to stand on your feet for the majority of your shift.

 

 

Parallon is an industryleader in revenue cycle services. We partner with over 650 hospitalsand 2,400 physician practices nation-wide. Our parent company, HCA Healthcarehas been consistently named a World’s Most Ethical Company byEthisphere and is ranked in the Fortune 100. We are dedicated to ensuring ourpatients have the best experience even after they leave our facilities.

 

HCA Healthcare is dedicatedto the growth and development of our colleagues. We willprovide you the tools and resources you need to succeed in our organization. Weare actively reviewing applications. Highly qualified candidates will bepromptly contacted for interviews. Submit your application and help us raisethe bar in patient care!


We are an equal opportunityemployer and value diversity at our company. We do not discriminate on thebasis of race, religion, color, national origin, gender, sexual orientation,age, marital status, veteran status, or disability status.

 

#ParallonBCOM 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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Parallon | Neuvoo
Estados Unidos