Network Help Desk Technician - Clearwater

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción

Network Help Desk Technician

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Located in Tampa, FL

Salary: 23.00

Express Employment is partnering with a Communication Solutions, Support & Service company in the Tampa area and we are looking for a Network Help Desk Technician for a long term opportunity!

Network Help Desk Technician Description

  • Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks.
  • Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner.
  • Train/educate customers on self-inflicted issues.
  • Self-educate utilizing resources provided; voice system services and equipment.
  • Keep a list of skills that require training on for tickets that are escalated for future training opportunities.
  • Monitor systems in order to identify connections issues in order to act on issues prior to customer contact.
  • Perform service restorations of customer VoIP troubles and outages.
  • Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity.
  • Network Help Desk Technician Requirements:

  • Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones.
  • Basic knowledge of provisioning, implementation, and documentation of network configurations.
  • Experienced with LAN/WAN architectures & related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall. 
  • Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL.
  • Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM.
  • Proficient with Cisco Routers, Switches, or Firewalls configuration
  • Education / Previous Experience:

  • High School diploma required. Associates or Bachelor’s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware
  • N+ Certification, preferred
  • MCSE and CCNA, preferred.
  • 1 + years of operational hands on experience and support of Hosted Voice Systems, PBX’s, and enterprise data networks, required.
  • 2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc. required
  • Prior helpdesk experience required
  • Network Help Desk Technician Work Schedule:

  • Mon-Fri 8am to 5pm
  • If you are interested in the Network Help Desk Technician position, apply now! You can also send us a copy of your resume to jobs.tampaflw@expresspros.com

    Express Office: Tampa (Northwest) 5411 Beaumont Center Boulevard Suite 720 Tampa, FL 33634
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    Express Employment Professionals | Neuvoo
    Estados Unidos