Area del puesto:
Servicios Generales / Varios
Publicación:
hace 3 años
Ubicacion del puesto:
Florida - Estados Unidos
Trabajo remoto:
No
Descripción
Network Help Desk Technician
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Located in Tampa, FL
Salary: 23.00
Express Employment is partnering with a Communication Solutions, Support & Service company in the Tampa area and we are looking for a Network Help Desk Technician for a long term opportunity!
Network Help Desk Technician Description
Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks. Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner. Train/educate customers on self-inflicted issues. Self-educate utilizing resources provided; voice system services and equipment. Keep a list of skills that require training on for tickets that are escalated for future training opportunities. Monitor systems in order to identify connections issues in order to act on issues prior to customer contact. Perform service restorations of customer VoIP troubles and outages. Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity. Network Help Desk Technician Requirements:
Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones. Basic knowledge of provisioning, implementation, and documentation of network configurations. Experienced with LAN/WAN architectures & related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall. Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL. Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM. Proficient with Cisco Routers, Switches, or Firewalls configuration Education / Previous Experience:
High School diploma required. Associates or Bachelor’s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware N+ Certification, preferred MCSE and CCNA, preferred. 1 + years of operational hands on experience and support of Hosted Voice Systems, PBX’s, and enterprise data networks, required. 2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc. required Prior helpdesk experience required Network Help Desk Technician Work Schedule:
Mon-Fri 8am to 5pm If you are interested in the Network Help Desk Technician position, apply now! You can also send us a copy of your resume to jobs.tampaflw@expresspros.com
Express Office: Tampa (Northwest) 5411 Beaumont Center Boulevard Suite 720 Tampa, FL 33634