IT Support Technician - Ocoee

Job Profile Summary

CAI is hiring!...we are seeking a full-time Sunwatch Technician to join our organization on a long-term consulting engagement in the Orlando, FL area. This is a 3rd shift opportunity working 12:00AM-8:30AM (Sunday, Monday, Tuesday, Friday, Saturday). CAI is a $700M+ global IT consulting firm that specializes in high value, long term managed services engagements with our clients. We offer a great benefits package that includes vacation.

Duties & Responsibilities

• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Provides technical services in support of project work.
• Works with project teams to develop, engineer and implement defined technical activities.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate
• Coordinates and/or conducts install, move, add, and change activities based for complex activities including integrated equipment and systems.
• Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected time frames, service level agreements and other criteria.

Qualifications

Experience/Education Required

• Associates Degree in a Computer related field
• Technical background
• Exceptional customer service experience
• Ability to work 3rd shift: 12:00AM-8:30AM (Sunday, Monday, Tuesday, Friday, Saturday)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.

Ryan McHenry
Senior Technical Recruiter
717-651-3012
ryan.mchenry@cai.io
www.cai.io