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IT Support Engineer ECS TSM Mexico - Ciudad de México

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Distrito Federal - México
Trabajo remoto: No
Descripción

Requisition ID: 273460
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Summary & Role Information

One of SAPs largest customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. Our Client Delivery Management team will provide an E2E service and will work dedicated for this customer, operating his entire SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out).

Within the CDM organization we set up the Technical Service Management (TSM) team that will be responsible to operate the environments on all levels L1-L3.

KEY RESPONSIBILITIES AND TASKS

  • Work (7x8h) will include weekends or public holidays as required by the project (no night shift)
  • Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements 
  • Ensure high availability of customer service by supporting service restoration in critical situation
  • Support delivery teams to perform and drive root cause analysis to completion
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
  • Mentor and Guide junior members of the team

    • Experience (Role Requirements)

  • Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems 
  • SAP BASIS – Strong Knowledge and Hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
  • Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies
  • Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services 
  • Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
  • 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.

    • WHAT YOU GET FROM US

    Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

    SAP'S DIVERSITY COMMITMENT
    To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

    Successful candidates might be required to undergo a background verification with an external vendor.

    Additional Locations : 


    Job Segment: Electronics Engineer, ERP, Engineer, Consulting, Database, Engineering, Technology

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    SAP | Neuvoo
    México
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