Home Lending Operations Processor - Jacksonville

As a part of TIAA's Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

Position Summary

Work closely with loan originators (LO) who source business from self-source, marketing campaigns, and internal referral sources (realtors, builders, bank partners, financial planners, etc.). Receive application online in our system, must have ability to quickly review for accuracy and completeness, advise the LO as to viability of loan at first glance and then must acquire necessary information to obtain loan decisions. Timely accurate system updates and communication with all parties concerned to achieve a best in class customer/referral source experience. Assist LO in maintaining customer relationships.

Essential Functions

•Review information obtained from LOs for accuracy, completeness, and viability
•Communicate with third-party referral sources as agreed to with LO
•Obtain additional documentation needed from all sources
•Obtain underwriter loan decisions
•Obtain approval and closing conditions
•Ability to make rational risk-based decisions with regards to underwriting and processing determinations
•Verify appraisal, credit, and title have been ordered for all files within pipeline
•Follow up with all third-party vendors (appraisals, credit, and title) to ensure delivery of required reports
•Collect, verify, and analyze all documentation required for submitting files to Underwriting
•Communicate underwriting conditions to both the borrower(s) and the LO
•Process multiple files within pipeline, all at different stages of the approval process, and take responsibility from start to finish of all files in the pipeline
•Held to a higher level of accountability due to higher level of responsibility and industry knowledge

Knowledge, Skills, and Abilities

•General understanding of all areas of the mortgage industry. Must have knowledge of Conventional, FHA/VA, Full Doc, Purchase, Refinance, and Preferred/Jumbo financing.
•Strong working understanding of closing and title procedures
•Must have working understanding of all Fannie Mae and Freddie Mac guidelines
•Must have full working knowledge of all conventional processing forms
•Skilled at reviewing tax returns of self-employed, commissioned, and alternative income borrowers
•Excellent appraisal analysis required
•Good communication skills with internal staff, LOs, third-party referral sources and customers
•Strong organizational skills and an attention to detail
•Strong leadership and ability to prioritize
•Basic computer skills
•Excellent multi-tasking skills

Required Qualifications

•Completion of a high school education
•Two (2) years of current processing in the retail loan environment, to include processing Fannie Mae/Freddie Mac conventional loans or recent completion of the Processing Loan Trainee program

Preferred Qualifications

•FHA and VA loan processing experience

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