Fleet Partner Solution - Mexico City

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. Element Fleet Management is a world leader in fleet management that provides world-class management services and financing for vehicle fleet and commercial equipment. Our fleet or package management services span the entire life cycle, from acquisition and financing to program management and remarketing, helping customers optimize performance and improve productivity. What We Need We are looking for a Fleet Partner Solution that will be part of a multifunctional team, responsible for the resolution of any operational requirement of the Client. Are you: Goal oriented, with a great sense of responsibility? Striving to give the best service to your customers? As the Fleet Partner Solution, you will be proposing improvements in processes aligned with Compliance and Client Policies, ensuring a sustainable operational performance and action plans when required. A Day in the Life Management of the Complete Product from an Operations perspective to solve any requirement of Semi-strategic clients (managed through Fleet Managers) assigned to their Portfolio with an extraordinary Follow-up. Creation, analysis, and presentation of Operational reports with performance metrics of clients (monthly). Resolution and Escalation in time and form (with the Operations and / or Commercial area) of any situation that compromises the business relationship and work together with Element's Operational areas. Maintain an executive, constant and proactive relationship with the clients assigned in its portfolio, and with the Element areas; managing to increase resolution of operational situations during the first contact (FTR). Requirements Bachelor's Degree in Business Administration, Hospitality Administration or Engineering. Experience in Customer Service (KAM or similar desirable). Bilingual. Experience in Leasing (vehicle desirable). Excellent verbal and written communication. Work under pressure and decision making. Excellent task tracking. What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) • Flexible work environments Candidates must be willing to comply with a pre-employment background check. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to reclutamiento@elementcorp.com or call 55 5018 7100. Read more about our Culture. Learn about the Technology and Fleet Services we offer our clients.