Documentation Specialist - Stuart

Job Description

Documentation Specialist 1st shift work hours
***% Remote - applicants must have high speed Wifi connection and a quiet place to set up to work from homeThe Documentation Coordinator will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patients need for medical supplies for submission to their insurance.II. PRIMARY DUTIES AND RESPONSIBILITIES1. Professionally fax and/or e-mail physician offices in order to obtain medical documentation and troubleshoot customer prescription issues2. Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines3. Ability to identify and professionally resolve customer service related issues4. Works in conjunction with Customer Care to identify and support customer service related initiatives as defined by company goals and objectives5. Meets or exceeds daily, weekly, and monthly goals in conjunction with productivity measurements as communicated by their direct supervisors6. Adhere compliance standards to include Medicare guidelines, HIPAA and ACW.7. Ability to work through the Special Projects, Progress Notes, and/or Service Tickets needs as identified from each accountIII. ANCILLARY DUTIES AND RESPONSIBILITIES1. Fosters positive interactions for physicians office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships2. Maintain a positive work atmosphere that embodies Liberators philosophy- Professional excellence, teamwork and integrity.3. Performs other duties and tasks as assignedV. MINIMUM REQUIREMENTS OR QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)a. Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.b. Skills:1. Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.2. Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.3. Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.4. Computer: Knowledge of Microsoft Office Applications, Access or other database software.5. Telecommunications: ability to utilize or knowledge of call center telecommunications softwarec. Licensure or Certifications required: No certifications required For More Information Contact at PinkyP@Lancesoft.com