Desktop Support Specialist - Fort Myers

Job Profile Summary

Computer Aid, Inc. is looking for a Mid-Level Desktop Support Specialist with 3-5 years of experience in Fort Myers, FL!  This would be a long term engagement with one of our top initiatives in the area! 
 

Duties & Responsibilities

• Respond professionally and courteously to all service requests and areas of the business entities.
• Dameware and remote desktop to provide level 2 technical support to over 2500 county staff,  monitor work queues, open, update and close ServiceNOW Incidents.
• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services.
• Installation of desktop hardware / peripherals and printers.
• May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed, for all users.
• Use of imaging software to expedite large equipment roll-out.
• Support other satellite offices ie: libraries, parks, etc.
• Keep up to date system information in ServiceNOW for asset tracking.
• Rotate On-Call schedule with the rest of the team.
• Rotate managing the IT warehouse and entering asset information as new shipments arrive.

Qualifications 

Experience/Education Required

• Bachelor's degree in a technical discipline
• 2 years professional work experience
• Experience supporting Telecom or Cisco environments.
• Knowledge of data communication and network concepts, principles, and fundamentals is required.
• Relevant experience or strong aptitude for building or supporting data networks is required.
• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks is desired.
• Have experience in assisting C-level executives and Directors.
• Have a great attitude and willingness to learn.
• Excellent communication skills

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

If you are interested in this position, please apply using the "Apply" option.  If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.

Dymere Logan
Senior Technical Recruiter 
Dymere.Logan@cai.io
www.cai.io