Customer Service - Call Center - Clearwater

Job Description Now Hiring! More than a career - a chance to make a difference in people's lives! Do not miss out on this awesome opportunity! Call us 727-577-4700 | Stop by our office with your resume at 13575 58th St. N, STE 215, Clearwater FL 33760 | email us at 2021@kellyservices.com | OR apply directly on our website - Temp to Hire - CUSTOMER SERVICE REPRESENTATIVE Inbound calling assisting customers on reorders for Durable Medical Equipment. Also, will be making outbound calls to update customer information into database, i.e., insurance, demographics, etc. What you'll be doing... *Obtains and process authorizations for reorders. *Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. *Ensures patients have all required medical documentation to permit billing of services as assigned. *Maximizes patient base through retention efforts and cross-selling via phone. *Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. *Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. *Maintains a high degree of confidentiality always due to access to sensitive information. *Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Training is 2 - 3 weeks with hours of 9a - 6p After training the hours will change to 10a - 7p There is mandatory overtime, at times. Pay rate is $15/hr Very professional call center with opportunity to grow. Clearwater, Florida area. Requirements *Minimum high School diploma or GED equivalent. *Customer Service Experience Preferred. *Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. *Strong attention to detail, multi-tasking, communication, and organizational skills are essential. *Exceptional phone and email etiquette. *Position may require evening and weekend availability. What you'll be doing... *Obtains and process authorizations for reorders. *Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. *Ensures patients have all required medical documentation to permit billing of services as assigned. *Maximizes patient base through retention efforts and cross-selling via phone. *Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. *Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. *Maintains a high degree of confidentiality always due to access to sensitive information. *Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Highlights Kelly Services offers medical benefits, Kelly Learning Center and other perks after becoming a Kelly Services Employee. Weekly pay every Friday! After transitioning to the customer payroll, the customer has excellent benefits. Why Kelly ® ? As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly ® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.