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Customer Service Agent - PT - Orlando

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Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción

Job Family:

Contact Center

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.

What does a Customer Service Reservation Agent do?

  • Assist our guest and travel agents with their vacation needs via inbound calls
  • Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
  • Answer inquiries pertaining to the resorts’ amenities, services, and policies
  • Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc
    • Job Requirements

    Who are we are looking for?

  • 1+ years of related experience preferred
  • Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts)
  • HS Diploma/GED or equivalent required
  • Passion to provide a great customer experience
  • Must be able to available to work PT hours between Noon and Midnight.

    • Why Sabre?

  • Monthly Recognition & Incentives for Top Performers
  • Health Benefits start on Day One
  • Paid Training
  • 5, yes FIVE!, weeks PTO
  • Located 5 minutes from UCF Main Campus

    • This position pays a base of $10 hourly – increased pay rate for afternoon and evening shifts. Great bonus potential!

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    Reasonable Accommodation

    Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

    Affirmative Action

    Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

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