Customer Care Representative
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Located in Saint Petersburg, FL
Salary: up to $17.50 D. O. E.
Customer Care Representatives Needed!
Location: St. Petersburg, FL
Salary: up to $17.50 depending on experience
Training Shift: 2 weeks M - F 8:00 a.m. - 5:00 p.m.; after training shift''s available are:
9:00 a.m. - 6:00 p.m. or 10:00 a.m. - 7:00 p.m. available
Requirements:
* HS Diploma or equivalent.
* AA Degree preferred but not required.
* Must have excellent written/oral communication skills and the ability to communicate professionally.
* Basic proficiency with Microsoft Office Outlook, Word, and Excel; and ability to navigate via web browsers is required.
* The ability to adapt to change, keep up to date on processing guidelines, FEMA updates, and attend continuing educational training as necessary. Bi-Lingual is a plus but not required.
Duties and Responsibilities
Successfully completing Customer Service Basic Training and Customer Service Support Basic Training.
Applying the knowledge gained in training, including:
Basic flood insurance terms and concepts. Basic Hobbes and ImageRight navigation. Processing non-premium endorsements. Assisting policyholders and their lienholders over the phone. Taking and processing payments. Generating and emailing / faxing declarations pages. Providing policyholders with a “warm transfer” to their agent as needed Displaying proficiency in the operational aspects of systems, such as: PhoneEmailWorkflow and processing (ImageRight)Policy administration (Hobbes)Microsoft Office applicationsMeeting or exceeding stated processing (i.e. how many) and quality (i.e. done correctly) standards.Fulfilling customer needs correctly and thoroughly to prevent the need for additional requests for information.Adhering to all company guidelines as documented within the employee handbook (e.g. attendance, time off requests, etc.).Maintaining a professional and courteous demeanor at all times, even in difficult situations. Benefits Available to Eligible Express Associates
Medical Plan Prescription Drug Coverage Dental Plan Vision/Eyewear Plan Life Insurance Short-Term Disability Accrue Holiday and Vacation PTO Direct Deposit 401(k) Retirement Savings Plan Referral Bonuses To APPLY for this opportunity OR for more information about all our jobs postings, please
Email your updated resume to jobs.stpetersburgfl@expresspros.com Submit your online application to our website, https://www.expresspros.com/STPetersburgFL/Job-Openings.aspx OR download the ExpressJobs APP on your mobile device where you may submit your application, view our job postings, or manage any assignment we may send you to Call our office at 727-479-0679 Visit our office at 4326 Park Boulevard, Suite E, Pinellas Park, FL 33781 Express Office: Saint Petersburg 4326 Park Boulevard Suite E Pinellas Park, FL 33781
