Concierge - Melbourne

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

DUTIES AND RESPONSIBILITIES

Carries out telephone answering and reception duties as required.

Takes complete messages with pertinent information and communicates messages to the intended recipient.

Greets residents and visitors. Answers inquiries and gives directions.

Collates brochures for the marketing department.

Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.

Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.

Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.

Maintains and keeps desk and entry area neat and organized.

Organizes, distributes mail to residents, Executive Director and Department Coordinators.

Maintains resident forms for miscellaneous credits.

Maintains adherence to all company personnel policies and established operating policies and procedures.

Other duties as assigned.

QUALIFICATIONS

High school diploma or general education degree (GED) preferred.

One to three years customer service experience and/or training; or equivalent combination of education and experience.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in Discovery Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. 

EOE

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Email: HRInfo@DiscoveryMgt.com

Equal Opportunity Employer, including disabled and veterans.

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