Associate, Maintenance Auto - Mexico City

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Maintenance Associate who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization. Are you: Passionate about the automotive industry? A person who likes to be in contact with other people? As the Maintenance Associate, you will respond to requests, resolve issues, and follow the approval process related to fleet maintenance at the call center. You will manage guarantees, technical support, follow-ups, and discounts with suppliers and manage payments to third-party suppliers. A Day in the Life Respond to incoming calls from suppliers to register maintenance service authorizations in the internal system according to customer parameters. Issue valid repair authorizations to manage customer vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum. Review of authorizations and approval of services to suppliers (agencies, workshops, and tire shops). Provide the best cost and repair time option to the client, facilitating decision-making to keep their units in optimal operating conditions. Negotiate repair prices and review the request for compliance with Element Customer Policy and Standard Operating Procedures. Proactive analysis of repair costs to support the customer in decision making. Maintain communication with clients to identify opportunities and provide recommendations to fleet managers. Review coverage generate savings and controls for Maintenance customers. Requirements Bachelor´s Degree in Automotive Mechanical, Electromechanical, Industrial Mechanical Engineering Technical knowledge in auto mechanics Experiences as an automotive technician or service advisor for automotive agencies 3 years of experience in any automotive company (agency, leasing company) or as a fleet manager (maintenance) in any company 2 years of experience in areas related to customer services as a maintenance advisor in an auto dealership, workshop or tire shop Supplier negotiations Use of MS Office at a business level Desirable experience in a call center environment What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) • Flexible work environments Candidates must be willing to comply with a pre-employment background check. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to reclutamiento@elementcorp.com or call 55 5018 7100. Read more about our Culture. Learn about the Technology and Fleet Services we offer our clients.