Product Support Tech - Remoto

anunciocaducado

Detalles del trabajo

Area del puesto: Producción / Ingeniería / Calidad

Publicación: hace 2 años
Ubicacion del puesto: - Costa Rica
Trabajo remoto: Si
#English #Excel #TechSupport #deployment #CRM #customer #vlookup #pivot
Descripción

Who are we?

As a company built on the foundation of Privacy by Design, for more than 20 years Neustar’s unique capabilities have made us the leader in the field of responsible identity resolution. Neustar enables trusted connections between companies and people at the moments that matter most, with world-class and industry-leading solutions in MarketingRiskCommunications, and Security services.

 

What is a Product Support Tech?

The Product Support Tech at Neustar executes all operational and tactical aspects of our MMM software configuration & deployment, software user training, and external and internal client support.

 

This position is full-time and location-based in Costa Rica; because of the Pandemic, our employees in Costa Rica are all working from home WFH.  Return to office requirements will be discussed in the future. 

 

Job Duties (Summary)

  • Manage the delivery of multiple deployments for different clients simultaneously in different phases of software deployment.
  • Offer the highest levels of post-deployment support for customers regarding training, education of new product features, troubleshooting issues, and office hours.
  • Work with cross-functional teams, including Data, Modeling, Advisory Services, Engineering, Product Development, and Offshore Tech Support on the deployment of marketing mix models to a web-based software application.
  • Maintain Email, Phone, and Ticket response times in accordance with SLA’s.
  • Provide timely escalation of issues within the organization as necessary
  • Drive network and system issues to resolution within Neustar.

Qualifications/Education

  • Bachelor's degree in computer science, information technology, or other technical area preferred. Relevant experience or degree in progress will be accepted in lieu of degree
  • 2-4 years work experience.
  • Excellent oral and written communication skills in English
  • Confident consultation skills demonstrating comfort approaching customers
  • Ability to explain complex information in simple terms and deliver clear and concise client recommendations
  • Ability to multitask and leverage escalation procedures.
  • Customer support experience is preferred 
  • Salesforce or similar ticketing system a plus.
  • Familiarity with market research, statistical methods, big data, segmentation/modeling approaches, ad tech, and marketing concepts is a plus.
  • Proficient in PowerPoint for some slide creation and editing
  • Proficient in Excel including pivots and reporting as needed

At Neustar, we are committed to the growth and development of our employees whose individual skills, curiosity, and passion for their work, contribute to the overall success of our business. Our core values (Accountability, Collaboration, Transparency, Resilience, and Respect) are the driving force of our culture across our locations around the globe.

Programas y Tecnologías
English language speaker - Avanzado Tech support - Avanzado Ms Excel - Intermedio Microsoft Powerpoint - Intermedio CRM - Avanzado
Publica un trabajo como este
Denunciar empleo
Sobre el Anunciante
NEUSTAR
Costa Rica