Process Associate

Job Description

• Researches required information using available resources.
• Updates customer information.
• Identifies and escalates priority issues if needed.
• Routes call to appropriate resource
• Follows up customer calls where necessary
• Documents all call information according to standard operating procedures.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Answer calls and responds to emails.
• Handles customer inquiries both telephonically and by email.

Skills

• High school diploma, general education degree or equivalent.
• Computer skills
• Conversational skills in the English language.
• Effective written and verbal communications.
• Comfortable using computers.
• Experience working with customer support.