Network Engineer - Level 3 Operations

Job Description

Do you want to grow your professional career with us?

We are looking for a highly skilled Network Engineer to help drive innovation and transformation for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a motivator for change, and have vision for identifying and aligning technology solutions to help support business opportunities. Qualified candidates should have at least 5+ years of network design and implementation, working across wide range of telecommunication technologies and services.

Responsibilities of the role

• Problem management, capacity management, service acceptance, event management, performance management, and standards compliance, with a focus on service restoration, sustainability, and proactive service improvement.

• Provide Third Level Network Incident Management via an on-call rotation for incident tickets not resolved by Level 1 or 2; with a primary focus on service restoration.

• Provide technical guidance for Critical Incident conference calls, able to identify required resources beyond telecommunications. Collaborates with 3rd party suppliers for identified root cause for chronic incident.

• Problem Management - Responsible for monitoring and initial review, assessment, classification of Problem ticketing queue using ServiceNow. Ensure problem owner is assigned. Review Problem records to see if similar problems are on record.

• Collaborate closely with peer IT organizations .

• Highest escalation point for critical and/or chronic incidents, provide subject matter leadership to L2 Operations, helping to restore service.

• Key contributor in the definition and generation of new tools and automation capabilities, driving software defined capabilities that improve outcomes, minimizing risk, and promote agility.

•  

Job Qualifications

Qualifications

Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 3+ year meaningful experience.

Technical Requirements and Experience

• Cisco CCNA/CCNP/CCIE, Microsoft Azure, AWS Cloud, F5, Firewall, Security.

• Carrier Services – WAN Circuits, MPLS, VPN, VRFs, DWDM, Point to Point

• Networking infrastructure suppliers and service offerings including; Cisco Firewalls (FMC/FTD), Viptela, F5 Networks, Aruba, Juniper, CradlePoint, Zscaler, and Avaya.

• Experience with applications and services such as; Cisco ACS/ISE, Ansible, CA Spectrum, Plixer, Netbox, Cisco Prime, SolarWinds, Infoblox, Netscout, Netbrain, ThousandEyes, ServiceNow, Wireshark, and Splunk

• Deep technical hand-on experience in SDWAN, Wireless, Firewall, Routing and Switching, DCNM/VXLAN, and IPAM

• Solid understanding of network features and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, CDP, EIGRP, OSPF, BGP, VTP, Etherchannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11x, IPsec, RADIUS/TACACS+, SNMP, NTP, and HTTP

• Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC

• Experience in standard load balancer design, SSL termination, and overall application/solution design (L4-7)