Proof of Delivery Analyst

• Obtain the return of the Proof Of Delivery (POD) document from the patient thru a database for worklist prioritization. 

• Completes outbound dialer calls and handles inbound calls. 

• Identifies additional contact numbers when necessary. 

• Interacts with patients, home health agencies, and doctors’ offices to obtain information needed to locate the patient.

• Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.  

• Enter detailed order notes documenting course of action taken in multiple systems.

• Maintains their assigned worklist in a timely and efficient manner.  

• Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time. 

• Understand and comply with HIPPA regulations and PHI and all 3M policies.  

BASIC QUALIFICATIONS   

• At least one year of customer service experience. 

• Capable of multitasking and toggling through 4-5 different systems (dual screens)  

• Strong typing skills 

• Flexible & Adaptable – with schedule, workflow processes and priorities 

• Communicate effectively in English both verbally and in written format  C1.

• Operate independently without close supervision.  

• Ability to convey a positive customer service and team oriented attitude.  

• Ability to maintain confidentiality and exercise discretion in all business dealings.  

• Experience with Microsoft Office applications including: Word, Excel & Outlook.  

• High School Diploma or equivalent.  
   

PREFERRED QUALIFICATIONS  

• Experience with a dialer in a phone customer service environment. 

• Advanced English (oral and written) C1

• Experience with working in an environment where daily goals are needing to be met both individually and as a team. 

• Experience using dual monitors.  

• Demonstrated analytical and problem-solving skills.

• Experience with Nice InContact.  
   

ESSENTIAL FUNCTIONS/INFORMATION  

• This position exists to obtain the Proof Of Delivery (POD) from the patient and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding.  

• The information listed above is not a comprehensive list of all duties/responsibilities performed. 

• Management has the exclusive right to alter this job description at any time without notice 

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