MD Docs Analyst

• Responsible for collection of physician documents as required 

• Provides a high level of customer service in a competitive market  

• As directed, prioritizes work list to obtain production goals and minimize risk 

• Review and analyze payer specific requirements and coverage criteria to determine required physician documentation 

• Conduct review of documentation (Order forms, medical records, prescriptions, operative reports, history and physicals) as needed for physician identification  

• Escalate to customer or field personnel as needed to aid in obtaining physician documentation required for billing. Could include home health agencies, patients, hospital/facilities, physicians   

• Meet production expectations which included total accounts worked, aged document percertages, and average per day documents collected 

• Participates in work activities deemed suitable and assigned by management  

• Maintains current status for all compliance and other required training courses 

• Conforms to, supports and enforces all Company policies and procedures 

• Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time. 

• The information listed above is not a comprehensive list of all duties/responsibilities performed

• Management has the exclusive right to alter this job description at any time without notice

REQUIRED QUALIFICATIONS: 

• Demonstrated exceptional customer service skills, attention to detail and self motivated to obtain/exceed goals within set time frames 

• Advanced English (oral and written) C1

• Minimum 1 year of experience making outbound calls to customers. 

• Minimum 2 years of experience working in a medical environment allowing for familiarity in medical terminology 

• Proficient experience with MS Office applications including Word, Excel, and Outlook 

• Ability to communicate effectively both verbally and in writing.  

• Satisfactory completion of all training programs. 

PREFERRED QUALIFICATIONS: 

• Demonstrated ability to manage change and multiple priorities 

• Demonstrated time management and organizational skills  

• Demonstrated ability to operate independently and efficiently, without supervision 

• Demonstrated ability to deal effectively with customers, employees and business contacts, while conveying a positive service oriented attitude 

• Demonstrated ability to maintain confidentiality and exercise discretion in all business dealings 

• Ability to exercise sound judgment, eliciting support and cooperation from co-workers 

• Ability to engage in self-appraisal and continuous learning 

• Demonstrated presentation and communication skills