Client Support Specialist

anunciocaducado

Detalles del trabajo

Area del puesto: Call Center

Publicación: hace 2 años
Ubicacion del puesto: - Costa Rica
Trabajo remoto: No
Descripción

Client Support Specialist

 

As a result of its steady growth, our client, is seeking a Client Support Specialist to join our team!Are you a great probelm solver?Do you have proven effective communication skills?As the Customer Support Specialist you will field inbound phone requests via the dedicated Support Lines. You will use your problem solving abilities and take all appropriate action to process and resolve client’s issue in a timely manner. This role serves as a primary point of contact for customer issue resolution and acts as the liaison between other departments when coordinating resources and solutions for offices.

What your impact will be:Customer Interaction/Support – 65%

  • Responsible for knowing customer base and basic information regarding their account (agreement) and business needs
  • Responsible for creating CRM cases for all client interactions with the proper information and resolving them in a timely manner
  • Accountable for knowing internal escalation procedures between Support & Development
  • Responsible for knowing Annual Support Maintenance Guidelines and what is covered under Support
  • Responsible for keeping customer updated on the progress of open issues in a timely manner
  • Assist with internal process reviews and documentation development
  • Provide progress status on projects and communicate escalated client issues accordingly
  • Monitor client connectivity, reach client when needed
  • You will ensure all requests are “opened, assigned (if needed) and closed” within our Software.

Upgrades and Training – 35%

  • Promote new software releases and provide remote training via MS Teams or equivalent to existing client base
  • Coordinate software upgrades
  • Responsible for maintaining a current product knowledge level
  • Assist with testing new versions and documentation development
  • Coordinate software upgrades and provide training sessions remotely

What we are looking for:

  • A minimum of 2 years’ experience in a similar position where you had to provide direct customer business support
  • Knowledge of revenue cycle management concepts and procedures including proper claims submission.
  • Outstanding customer service and organizational skills
  • Self-starter with ability to work well autonomously and in groups
  • Ability to multi-task (inbound/outbound client calls) and meet daily/project deadlines

What will make you stand out:

  • A creative and tenacious problem solver
  • Excel maintaining a cohesive team working environment
  • Has a proven ability to effectively train others
Requisitos
Estudios:
Técnico en Otros

Experiencia:
en el area de Call Center -12 meses de experiencia
Idioma:
Inglés avanzado
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Costa Rica