Advanced Technical Support for Call Center - Remoto

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

Requirements: 

• 1 year of experience in technical support (desired).
• 1 year of experience in call center (desired).
• Knowledge in cloud systems.
• Knowledge or experience in VPN, printers, hardware, Office,
• Outlook, password resets, phone registration,  issues with platforms or other applications.
• Advanced English (85%).
• Knowledge in Windows. 

Perks: 

• Birthday off.
• Private medical plan.
• Referral bonuses.
• Top Performance recognition.
• Discounts with affiliated universities, financial companies and hotels.