Oracle/Netsuite Administrator

About the job

The Netsuite Administrator will lead the ongoing development and maintenance of our clients Netsuite deployments. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new and existing business processes including: Sales, Marketing, Engineering, and core program business processes. This role is part administrator, part analyst, and part implementation support. The Netsuite Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of clients Netsuite platforms.

Key Duties & Responsibilities

• Serve as primary system administrator for various Netsuite environments
• Manage and implement database design, form design, scripts (nice to have), and workflows
• Manage and implement administrative functions including user account maintenance, security, reports and dashboards, help desk, and other routine tasks
• Evaluate, scope, and implement projects to improve operational efficiency of our clients tools
• Evaluate, implement, and maintain third party tools
• Effectively act as the liaison between our users, vendors, and the application development team
• Work independently with members of the client community and vendors to define, document, and implement changes to the platform
• Perform database maintenance tasks
• Document customizations, tools, and processes, including error reports and changes to field history tables
• Assist with data migration from other systems as needed
• Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues
• Assist in training of new users

Skills Required

• Positive attitude
• Ability to switch tasks and pivot “on a dime”
• Manage multiple tasks and priorities simultaneously
• Passion for solving customer issues
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Understands core business processes (Order to Cash, Lead to Quote, Design to Build, etc) and basic accounting principles
• Understands CRM systems and sales processes
• Ability to prioritize and coordinate multiple projects and competing work demands. Ability to see the “big picture” while managing several small projects.
• Truly embodies company culture of inclusion, problem-solving, “doing the right thing,” “beginning with the end in mind,” and being true to oneself and to others
• Must demonstrate ability to communicate effectively at all levels of the organization (effective communicator and team player with can-do attitude)
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to work both independently with minimal guidance and collaboratively with cross-functional teams
• Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others
• Points out solutions instead of problems
• Works efficiently and effectively

Experience Required

• A Bachelor's Degree in Business, Communications, Marketing, Computer Science, or another related field would be advantageous
• 5+ years of experience as a Netsuite Administrator
• 2+ years’ experience with Netsuite API and JavaScript desired
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Netsuite best practices and functionality
• Strong data management abilities
• Previous experience with Netsuite, Avalara, and iPaas tools is a plus