Administrative Assistant

The Position:

The Administrative assistant will be responsible for triaging incoming client request from email, web forms and voicemail by assigning the request to the correct departments within Microsoft Dynamics and support calendars when appropriate.

As needed, the Administrative assistant will be responsible for managing intra-office needs including but not limited to: Shipping management via Fedex, communication with accounting departments to process client payments and assisting management with client communication and reporting on a variety of metrics.

Responsibilities:

• Triage incoming support request to the appropriate departments.
• Entering client request in Microsoft Dynamics.
• Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
• Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.
• Manage booking of appointments to our client service teams based on client need and tech availability.
• Provide Shipping labels for any outgoing packages sent to clients and vendors as needed.

Required Skills:

• Excellent written and verbal skills in both outbound client facing and internal employee communication.
• Proficiency in Microsoft Office products including Outlook, Excel, Word, Skype, and Teams.
• Effectively able to manage appointment request based on calendar availability for support staff.
• Strong organizational skills with the ability to multitask on several issues as well as managing request from internal departments across various communication media.
• Ability to work well with others in a team-oriented support environment.
• Excellent customer service skills to effectively address end user support request, questions or concerns.